RiverCity Mortgage

Core Values

The following principles represent the commitment we make to each client we are given an opportunity to serve. These principles have been established, affirmed, and are lived by each member of our very talented and very dedicated team.

We have decided that without exception we will…

Ask questions and listen to our clients in order to fully understand their needs

Create mortgage solutions that complement our clients’ overall financial strategy, and allow them to most effectively accomplish their short- and long-term financial goals

Be sensitive to the fears that many home buyers have about obtaining a mortgage loan and earn their confidence as a trusted advisor

Respect our clients’ time and minimize the amount of effort required of them by applying our knowledge, experience, and resourcefulness

Use state-of-the-art technology to complement our customer service, making adjustments when necessary to avoid overwhelming our clients who are less technically proficient

Communicate regularly and proactively with our clients to keep them informed of the status of their loan and to reduce the stress that is associated with uncertainty

Ensure smooth, on-time closings with anticipated costs and terms

Provide our clients the luxury of home loans in the future with little effort on their part, by means of an Annual Mortgage Review

Measure our success by our clients’ willingness to confidently recommend us

Take full responsibility for our actions and be honest at all times

Seek to improve the quality of service we provide by encouraging each client to critically evaluate our performance

Strive to honor God in all that we do